Frequently Asked Questions

A local taxi service covers trips within Gurugram city limits — from sector to sector, market visits, hospital trips, school runs, and any intra-city travel. You pay only for the distance covered.

Fare depends on pickup location, destination, vehicle type, travel duration and trip requirements. Contact us for the latest quote.

Yes, we offer hourly packages for local use. Whether you need a car for 2 hours of shopping or a full-day city tour, we have flexible packages. Contact us for custom hourly pricing.

Absolutely. Hospital transport is one of our specialties. Our drivers are trained to assist patients, handle wheelchair needs, and navigate hospital campuses safely.

We cover 16+ areas in Gurugram including Medanta Hospital, Sectors 31-47, Sohna Road, Hero Honda Chowk, Rajiv Chowk, Subhash Chowk, and more. Check our service areas page for the full list.

Yes, you can book a round-trip local taxi. For example, pick up from home, visit multiple locations, and return home. You only pay for the total distance covered.

Yes, every vehicle in our fleet — Swift Dzire, Ertiga, Innova, and Innova Crysta — is fully air-conditioned for a comfortable ride in any season.

Yes, we provide reliable airport taxi services from Medanta Hospital and all nearby areas to IGI Airport Delhi (Terminal 1, 2, and 3). We also cover return pickups from the airport.

The travel time from Medanta Hospital to IGI Airport is approximately 45 minutes to 1.5 hours depending on traffic, route, and time of day. We recommend allowing extra time during peak hours.

We serve all terminals at Indira Gandhi International Airport — Terminal 1 (Domestic), Terminal 2, and Terminal 3 (International & Domestic). Our drivers know the exact drop-off and pick-up points for each terminal.

Yes, we offer flight tracking for airport pickup services. If your flight is delayed, we adjust the pickup time automatically so you don't have to worry about rebooking.

Fare depends on pickup location, destination, vehicle type, travel duration and trip requirements. Contact us for the latest quote.

Yes, we offer one-way airport taxis. You only pay for the trip to the airport — no return fare is charged. This is often more affordable than round-trip bookings when you don't need a return ride.

Airport transfers are available 24/7 with the same transparent pricing. While some routes during late night hours (12 AM - 5 AM) may have a small convenience surcharge, we always inform you beforehand.

We provide outstation taxi services to Jaipur, Manali, Shimla, Chandigarh, Haridwar, Rishikesh, Dehradun, Agra, Mathura, Vrindavan, Noida, Delhi, and other North India destinations.

In a one-way trip, you pay only for the journey to the destination. In a round-trip, you pay for the to-and-fro journey. Round-trips offer better value if you need a return ride.

Fare depends on pickup location, destination, vehicle type, travel duration and trip requirements. Contact us for the latest quote.

Yes, our drivers are experienced with mountain roads to Shimla, Manali, Rishikesh, and Dehradun. They know the terrain, weather conditions, and safe stopping points along the way.

Yes, multi-day outstation bookings are available. We offer special packages for trips to Manali, Shimla, and other hill stations that include driver allowance and fuel.

For hill stations like Shimla and Manali, we recommend the Toyota Innova or Innova Crysta for their power, stability, and comfort on mountain roads. The Ertiga is also suitable for smaller groups.

Yes, we specialise in pilgrimage trips to Haridwar, Rishikesh, Mathura, and Vrindavan. Our drivers are familiar with temple routes, ghats, and parking areas at religious destinations.

You can book by calling +91 98129 51460, sending a WhatsApp message, or filling out the contact form on our website. We confirm bookings within 5 minutes.

For local trips, you can book anytime — even on the spot. For outstation and airport trips, we recommend booking at least 2-4 hours in advance for guaranteed availability. During peak season, book 1-2 days ahead.

Yes, you can modify your booking up to 1 hour before the scheduled pickup time. Changes to the route, vehicle, or timing can be made by calling or WhatsApp messaging us.

You can cancel up to 1 hour before pickup with no charge. Cancellations within 1 hour may incur a nominal fee. No-shows without prior notice will be charged the full fare.

Yes, you receive a booking confirmation via WhatsApp or SMS with driver details, vehicle number, estimated fare, and pickup time. You can also call us to verify your booking.

Yes, you can transfer your booking to another person by informing us with their name and phone number. The driver will be notified of the new passenger details.

Yes, we offer corporate taxi packages with monthly billing, GST invoices, and dedicated account management. Contact us to set up a corporate account for your organisation.

We accept cash, UPI (Google Pay, PhonePe, Paytm), and bank transfers. For corporate clients, we offer monthly billing with GST invoices.

No advance payment is required for most bookings. You pay the driver at the end of your trip. For outstation multi-day trips, a small advance may be requested.

No, there is no booking fee or hidden charges. You only pay the fare that is quoted before your trip begins, plus any tolls or parking charges incurred during the journey.

Yes, we provide GST invoices for all trips. Corporate clients receive detailed monthly invoices. Individual passengers can request an invoice at the end of the trip.

Toll charges and parking fees are additional to the trip fare and are charged at actuals. We inform you of any expected toll charges before the trip begins.

Trips between 12 AM and 5 AM may have a small night convenience surcharge. The exact amount is communicated before booking confirmation. Regular daytime fares apply for all other hours.

Yes, every driver undergoes a thorough police verification, holds a valid commercial driving licence, and completes professional training before joining our fleet.

All our vehicles are fully insured for passenger safety with comprehensive motor insurance. We maintain valid fitness certificates and pollution-under-control certificates.

Yes, we follow all recommended safety protocols — regular vehicle sanitisation, driver health checks, mask availability, and ventilated cars for passenger safety.

Yes, all our vehicles are equipped with GPS tracking. Our operations team monitors every trip in real time for safety and route compliance.

If you ever feel unsafe, call us immediately at +91 98129 51460 or press the SOS button if available. Our team will intervene immediately and coordinate with local authorities if needed.

Yes, all our drivers are trained in basic first aid and emergency response. Vehicles carry a basic first-aid kit for medical emergencies.

Absolutely. Passenger safety is our top priority. All drivers are verified, trips are GPS-tracked, and our operations team monitors every ride. Female passengers can share trip details with family via our confirmation message.

Our drivers follow GPS-navigated routes and are trained to avoid unsafe areas. For night trips, drivers are instructed to use well-lit main roads. We also prohibit overspeeding through regular monitoring.